Carpet Cleaner Buyer's Guide
This guide was developed with the business owner, facility manager and property managers in mind to give them the knowledge they need to make an educated and informed decision when hiring a carpet cleaner.
Table Of Contents
ARE YOU GUILTY OF MAKING THESE FIVE MISTAKES WHEN HIRING A CARPET CLEANER?
MISTAKE #1: Choosing a carpet cleaner based on equipment alone. No question, your carpet cleaner needs first-rate equipment. But he also needs something else. He needs the skills and knowledge to operate the equipment properly. This comes from both training and experience. Many technicians may have gone through the IICRC (Institute of Inspection, Cleaning and Restoration Certification). However, all this technical knowledge won’t do you any good if it isn’t combined with solid practical experience. Before you choose a company, make sure they know what they are doing.
Of course, there is also the x-factor you need to consider. Going beyond equipment, skills, training, and experience, this x-factor trumps them all. What is the x-factor? Your carpet cleaning technician’s attitude to the job at hand. Do they care about the results they deliver? Are they willing to over-deliver? Attitude comes from within. It can’t be trained or taught. Either they have it or they don’t. A well trained, well-equipped carpet cleaner without the x-factor will be able to provide you with a valid excuse as to why they failed to meet your expectations.
Of course, you can always use Santos Carpet Cleaning. We have the first-rate equipment, the IICRC certification training and over 15 years of practical experience under our belts.
MISTAKE #2: Choosing a carpet cleaner based on low price. Low price could be a problem in three ways:
- Low price can be the bait that attracts your phone call. But once the cleaner gets into your office, they pressure you into a more expensive job.
- Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, asks for the dual-process cleaning instead which costs more.
- Low price means the carpet cleaner has cheap equipment, which will not effectively clean your carpet.
MISTAKE #3: Choosing a carpet cleaner based on a single phone call. Instead, invite the person to your facility and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends-and you won’t be the victim of high-pressure sales tactics when the technician steps into your offices. That is why Santos Carpet Cleaning will give you a detailed, itemized quotation so that you choose what gets done.
MISTAKE #4: Choosing a carpet cleaner who doesn’t offer a money-back guarantee. In my view, every carpet cleaning company should be fully accountable for its work. And, if you are not pleased with the job in every way, you shouldn’t have to pay for it. Period. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be ‘limited’. Ask the carpet cleaner if he offers a money-back guarantee and then confirms that they include the guarantee on their written quotation.
MISTAKE #5: Choosing a carpet cleaner that does not use an approved cleaning method.
Of course, if you decide to use Santos Carpet Cleaning, then you have nothing to worry about. Santos Carpet Cleaning uses The Carpet and Rug Institutes (CRI) Gold Seal approved cleaning methods.
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Take A Look At What Some Of Our Clients Had To Say.
One Of Our Google Reviews
This company provides great service with great pricing. My carpets are looking brand new. I'm very happy with there service.
One Of Our Yellow Pages Reviews
A Review From The BBB
I definitely recommend these guys! I have a decent size office space and was considering replacing the carpet. After they performed their restoration service the carpet looks almost new!
Another Google Review
They can be your one-stop destination for fulfilling your cleaning needs. I am really thankful to their dedicated and friendly staffs. Good service, highly recommended!
Another Yellow Pages Review
I had a dining room and living room done by this company. They gave me a time of arrival and called 30 minutes before they arrived. They were very good at communicating what we could expect from the cleaning (some of the stains were very bad), but we were extremely happy with the results. Everything looks and smells fresh. I didn't notice any strong chemical smell during or after cleaning. I believe I got good value for the money spent and would not hesitate to recommend them.
Another Google Review
I am very happy with their method of cleaning tile and grout. The behavior and attentiveness of their staff is really admirable. Keep up the good work!
The Right People, The Right Equipment, The Right Price.
FULLY INSURED, CERTIFIED TECHNICIANS
At Santos Carpet Cleaning, We Don't Cut Corners. We Clean them