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Carpet Cleaner Buyer's Guide

This guide was developed with the business owner, facility manager and property managers in mind to give them the knowledge they need to make an educated and informed decision when hiring a carpet cleaner.

Home Office

103 – 1335 Erin Street, Winnipeg, MB R3E 2S7

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Chapters

Introduction

Choosing A Carpet Cleaner Is Not Easy

Chapter One

How To Disqualify A Carpet Cleaner

Chapter Two

LIES, MYTHS AND LEGENDS COMMON MISCONCEPTIONS 

Chapter Three

DISCOVER WHAT IS REALLY LURKING IN YOUR CARPET

Chapter Four

SO WHAT REALLY IS THE BEST CLEANING METHOD?

Chapter Five

Five Mistakes When Hiring A Carpet Cleaner

Chapter Six

DO YOU WANT A CLEAN HEALTHY CARPET?

Chapter Seven

SPOTS, SPILLS, STAINS AND OTHER DISASTERS

Chapter Eight

WHEN FLUFFY OR SPOT HAS AN ACCIDENT

Chapter Nine

100% NO-RISK GUARANTEE:

Chapter Ten

FOUR STEPS TO A FRESH, CLEAN, HEALTHY CARPET

Chapter Eleven

Frequently asked questions

Chapter Twelve

Price Versus Value

LIES, MYTHS AND LEGENDS COMMON MISCONCEPTIONS ABOUT CARPET CLEANING

Myth #1: YOU SHOULD WAIT AS LONG AS POSSIBLE BEFORE CLEANING YOUR CARPET.
No. Dirt is abrasive, like sandpaper. Every time you step on your carpet, you grind dirt into the carpet fibers. This grinding action cuts your carpet, just as if you had used a knife. This cutting causes your carpet to wear out faster. A dirty carpet will not last as long as a clean carpet. And while vacuuming helps-by itself, it’s simply not enough. The longer you wait to have your carpets cleaned, the more damage you do to your carpet and the faster it wears out.
Myth#2: THE ONLY REASON TO CLEAN CARPETS IS TO REMOVE DIRT.
No. As you probably know, outdoor air contains pollens, fungus, bacteria, cigarette smoke, and car exhaust-and hundreds of other chemicals. When you come into your building, you carry those pollens, bacteria, and chemicals in your hair and on your skin, clothing and shoes. Not surprisingly, due to the law of gravity, all those chemicals and toxins wind up in your carpet. If anyone at your business has asthma, allergies, emphysema, and other breathing problems-one major source of your problem could be all the pollens, fungus, smoke and chemicals in your carpet.
The good news is, your carpet is actually the most effective air filter in your facility. It filters out and traps the dust, dirt, pollens, toxins and pollutants. But, like any filter, it needs to be cleaned from time to time so its filtration efficiency can be restored.
Myth #3: ONE METHOD OF CARPET CLEANING IS AS GOOD AS ANOTHER.
No. The dry cleaning methods-which are dry foam, dry chemicals, and dry compound-do not rinse your carpet in any way. Instead, they leave a soapy residue. You might say they clean your carpet halfway. One of the most effective methods is hot water extraction.
Hot water extraction means a hot water cleaning solution, under high pressure, is forced into your carpet and then sucked out of your carpet. Shaw Industries, the world’s largest carpet manufacturer, recommends hot water extraction as one of the primary method of cleaning carpets. This is the one of the two go to methods my company, Santos Carpet Cleaning, uses. And many cleaning experts will use hot water extraction as their primary method of cleaning.
With that said, cleaning technologies has advanced over the years. Encapsulation, which we will discuss further in this guide is one such new technology. It uses polymers and emulsifiers to surround and lift the soil particles from the fibers and traps that soil within a hard brittle shell, that is removed with the next vacuuming.
Encapsulation is our other goto cleaning method we use at Santos Carpet Cleaning. It is a low moisture method, making it ideal for when fast turnaround is required.
Myth#4: THE COMPANY THAT OFFERS THE LOWEST PRICE IS THE COMPANY YOU SHOULD HIRE.
No. I’ve seen so many problems arise from lowest-bid companies that I suggest you NEVER hire the company that quotes the lowest price. The two most common problems are:

  1. The price may not be for the services that you want to be performed. The company may be equipped to remove dirt from your carpet. But you may want bacteria, fungus, pollens, dust mites, and tobacco residues removed as well.
  2. The price you see advertised may not be the price you pay. Many facility and property managers have learned that the low price they see advertised lasted only until the carpet cleaner gets into their building. Then they were pressured into paying a lot more for a variety of add-ons. (Some carpet cleaners even break the law by using illegal bait and switch tactics.)

All of the clients of Santos Carpet Cleaning are given this promise. YOU WILL NEVER EVER BE QUOTED A LOW PRICE JUST TO GET INTO YOUR HOME, ONLY TO SUBJECT YOU TO BAIT AND SWITCH, HIGH-PRESSURE SALES TACTICS.

Myth#5: ANY HONEST CARPET CLEANING COMPANY SHOULD BE ABLE TO GIVE YOU AND EXACT PRICE QUOTE OVER THE PHONE.
I wish this was true, but most of the time it isn’t.
Honest reputable carpet cleaning companies almost never price carpet cleaning by the room. Instead, the square footage of the area usually determines carpet cleaning prices. So, if you would like to know the exact cost of cleaning your carpet, then your carpet cleaner needs to know the exact number of square feet you want to be cleaned. To get an accurate measurement, sonic yardsticks or measuring wheels are used to calculate the exact size of the carpet area.
Now carpet cleaners who are knowledgeable of your building will most likely be able to give you a good ballpark price. But an exact price can only be done with an accurate in office quotation.
Now, of course, there is an exception to this rule. Full-service package pricing will give you an accurate quote over the phone price for the size of area stipulated in the package. However, the full measurement of all the carpeted areas to be cleaned are still needed.
Myth #6: PRE-VACUUMING IS NOT NECESSARY.
No! Actually, pre-vacuuming is by far the most important step in the cleaning process. Here’s why…

  1. Over 75% of the soil in your carpet are dry soils. Most of which are the silica’s or sand. Now when you get sand wet, you get mud, and mud doesn’t vacuum out all that well. It just stays at the bottom of your carpet.
  2. All the tiny particles, the dust, dust mites, molds, fungus, and other pollutants are so light that when you hit them with the high pressure of hot water extraction, you just push them down deeper into the carpet. You won’t remove them.

Unfortunately, unethical and uninformed carpet cleaners are giving consumer’s a surface cleaning only by skipping this step. That is why, in the interest of providing the most thorough cleaning ever, Santos Carpet Cleaning will always make sure the carpet is pre-vacuumed prior to cleaning it. This step is that important.
However, should you choose to pre-vacuum prior to our arrival. They will save money on their cleaning bill as it saves us time. The most important thing here is the pre-vacuuming, not so much who does it.

 

Take A Look At What Some Of Our Clients Had To Say.

One Of Our Google Reviews

This company provides great service with great pricing. My carpets are looking brand new. I'm very happy with there service.

Dorian Mann

One Of Our Yellow Pages Reviews

Was very pleased with the quality of work and the comfort of having these gentlemen in our home. Will definitely use them again if the need arises.

A Review From The BBB

I definitely recommend these guys! I have a decent size office space and was considering replacing the carpet. After they performed their restoration service the carpet looks almost new!

Don D

Another Google Review

They can be your one-stop destination for fulfilling your cleaning needs. I am really thankful to their dedicated and friendly staffs. Good service, highly recommended!

John Marino

Another Yellow Pages Review

I had a dining room and living room done by this company. They gave me a time of arrival and called 30 minutes before they arrived. They were very good at communicating what we could expect from the cleaning (some of the stains were very bad), but we were extremely happy with the results. Everything looks and smells fresh. I didn't notice any strong chemical smell during or after cleaning. I believe I got good value for the money spent and would not hesitate to recommend them.

tony6386

Another Google Review

I am very happy with their method of cleaning tile and grout. The behavior and attentiveness of their staff is really admirable. Keep up the good work!

Steve Telle

The Right People, The Right Equipment, The Right Price.

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Contact Us

103 - 1335 Erin Street, Winnipeg, MB R3E 2S7

204-615-7738

info@carpetcleaningmanitoba.ca

At Santos Carpet Cleaning, We Don't Cut Corners. We Clean them